1. Disconnect a Meta channel
A workspace owner can open Channels, choose the Facebook, Instagram or WhatsApp connection and disconnect it. The owner can also remove Wappo.io from Meta Business Integrations. This revokes future access and stops new webhook delivery.
2. Request deletion
Email dalile.uae@gmail.com with the subject Wappo.io data deletion request. Include the workspace/company name, the connected Facebook Page or Instagram username if relevant, and an email address we can use to verify authority. Do not send passwords or access tokens.
3. What happens next
- We acknowledge the request and verify the requester’s identity or workspace authority.
- After verification, we delete or irreversibly anonymize eligible account, conversation and integration data within 30 days.
- We may retain limited records where required for security, fraud prevention, legal claims or applicable law, then remove them when the retention duty ends.
4. Customer-record requests
If your information was entered by a business using Wappo.io, contact that business first because it controls its customer records. We will support the workspace owner with verified deletion requests.
5. Confirmation
When deletion is complete, we send confirmation to the verified requester. Questions can be directed to dalile.uae@gmail.com.